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We have always received courteous, competent service from Wyoming.com, especially from technical service. Thank you for the service you provide. We're happy to support a Wyoming business!
Best wishes for another successful 15 years! |
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Fachon and Roger, Sheridan |
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A most Happy Anniversary to a wonder organization! Thank you for all the help I've received over the years! |
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Mary Lynn, Kemmerer |
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Thanks for continuing to be the very best - as far as I am concerned!
Hope you continue to grow and more people find out that you are so good at what you do! |
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Dugan, Casper |
>>Feed Back |
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WyoPhone
Frequently
Asked
Questions
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or call Toll Free
(800)
996-4638 |
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Q. What is WyoPhone
Service?- A. WyoPhone
is phone service that can replace
your current phone company and save you money!
It is phone service in a whole new way. Using
Voice-Over IP technology (your voice is converted
into digital packets), WyoPhone
lets you make and receive phone calls over
the Internet using your high-speed connection.
Even though your telephone works just as
it always has, you get so much more - for
so much less than you can from your traditional
phone service.
- Q. What is Voice over Internet Protocol (VoIP)?
- A. Voice
over Internet Protocol (VoIP and pronounced voyp)
is a technology that is used to transmit voice over
the Internet to transmit your calls. Using broadband
technology, Wyoming.com WyoPhone service is able to
provide you with a number of enhanced communication
services, without sacrificing any of your current
phone features.
- Q. How is WyoPhone different
from the traditional phone service I have today?
- A. WyoPhone
gives you more features than a traditional phone
service can. Our advanced broadband network can
provide you with a number of enhanced calling features,
along with the traditional phone features and the
call clarity you expect - with a great opportunity
to save! You can even keep your same phone number
and use your existing phones.
- Q. What can
WyoPhone do that traditional phone service cannot?
- A. WyoPhone
delivers the future of phone service - today!
Each WyoPhone phone number is powered by its
own Internet-based feature set, and you
can organize and customize the
features exactly the way you want. Whether you
are at home or away, you'll be able to manage
your phone's features, update your Call Forwarding settings, access your phone book, retrieve voicemail and more, wherever you have broadband
access.
- Q. Can I keep my current phone number?
- A. Yes,
you can keep your existing phone number and receive
WyoPhone Service. This means you can continue to receive
calls from your family and friends without having
to notify them of a new telephone number. It
may take 3-15 days to have your existing phone
number ported to our network, however, your current
phone service will remain active until your WyoPhone
number is activated.
- Q. Do I have to
have a Broadband Connection to use
WyoPhone?
- A. Yes.
You must have a
Wyoming.com high-speed connection to use WyoPhone. Your
modem speed needs to be at least 256 kbps upstream
and downstream to use WyoPhone.
Test your broadband speed with this link.
- Q. How do I make calls?
- A. Simply pick up the telephone and make calls, just like a traditional phone service. With WyoPhone, if the number you are calling is in Wyoming, all you need to do is dial the last 7 digits of the number, no area code is needed. You will only need to dial the area code for all calls outside of Wyoming. You do not need to dial a "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through.
- Q. How do I answer
calls?
- A. When you hear your phone ring, pick up the receiver and start talking, same as always.
- Q. Can I talk on the
phone while I use my computer?
- A. Yes.
WyoPhone works independently of your computer,
so you can make and receive calls and be on the
Internet at the same time. You will need to have
an Analog Telephone Adapter (ATA) and a router,
or an ATA with router functionality to use your
computer and your phone at the same time. Contact
one of our professional sales representatives
for more information about your equipment needs.
- Q. When calling other
parties, do they also need to use WyoPhone or some other type of VoIP service?
- A. No,
when you call using WyoPhone you
will use your phone just like you always have
- pick it up, dial anyone, anywhere and start talking!
- Q. How many different
telephone lines can I have with WyoPhone?
- A.The ATAs sold by Wyoming.com have ability to make outbound calls or
receive inbound calls on up to two separate phone lines. They also are
able to receive inbound calls on an unlimited number of virtual phone
numbers. In order to use more than two phone lines, more sophisticated
equipment, such as a Private Branch Exchange (PBX), is required.
- Q. Does WyoPhone
provide Enhanced 911 (emergency dialing) service?
- A. WyoPhone
provides Enhanced 911 service at no extra charge.
With Enhanced 911 (E911), your call is routed
to the Public Safety Answering Point (PSAP) that
supports the service address you registered with
your account, and the emergency operator receives
the name, address, and origination phone number
of the caller. With this service, the caller
does not need to verbally give their location
to the operator. E911 availability and functionality
can vary by county. Please remember that
there are serious limitations associated with
911 service provided by WyoPhone, and
you should always maintain an alternative means
of accessing emergency service. See our complete
911 limitations disclosure.
- Q. What should I
know about WyoPhone E911 service?
- A. Feel
secure in the event of an emergency. E911, or
Enhanced 911, works the same way as typical 911
services, but also provides the benefit of automatically
transmitting your telephone number and location
to the emergency dispatcher. However, there
are serious limitations, so you should always
have an alternative means of accessing emergency
service. See our complete
911 limitations disclosure.
- Q.
Will WyoPhone customers need to
purchase additional phones or equipment?
- A. If
you have touch-tone phones, you do not need to
replace them. Your existing telephone wires and
phones will work with WyoPhone. You will need
to purchase an Analog Telephone Adapter (ATA)
to convert the voice signal into data so it can
travel over the Internet. This equipment simply
plugs into your existing Internet modem.
- Q.
Is there a way to connect all of the phones in
my house to WyoPhone?
- A.
The simplest solution is to use an expandable wireless
phone system. Simply plug the base phone into the
ATA (Analog Telephone Adapter). This allows you
to place the extra handsets in other rooms around
your house. It is possible to use the inside wiring
to connect all of the phone jacks in your house.
Click here for basic home wiring instructions;
however, Wyoming.com recommends that you contact
a licensed wiring technician to install this type
of solution.
- Q.
Can Wyoming.com VoIP Service work with the inside
wiring in my house that powers multiple phones now?
- A. It
is possible to connect your Analog Telephone
Adapter (ATA) to your inside wiring. Depending on
the exact configuration, doing so may be easy or
difficult. Wyoming.com
can provide you with basic instructions: however, we recommend contacting a licensed wiring technician
to install this type of solution.
- Q.
How long will it take to receive inbound calls
after switching to WyoPhone?
- A. Inbound
calling may take 3-5 days after you have signed
up for a new WyoPhone number. If you choose to port
your current number to WyoPhone, it will take 3-15
days, due to the time it takes to port your existing
phone number.
- Q.
What if my electricity goes out? Will I still be
able to use my WyoPhone?
- A. Similar
to most telephone equipment today, WyoPhone requires
electricity to function. If you wish to have
service during a power outage, we recommend that
you purchase a UPS battery backup system to power
your Analog Telephone Adapter (ATA), broadband devices
and your phones.
- Q.
Is there a service contract requirement for WyoPhone?
- A.
You are not required to commit to a contract
term for WyoPhone; however, you must agree
to the WyoPhone Terms and Conditions. There
are activation and disconnect fees related to
the service.
- Q. Is WyoPhone reliable?
- A. WyoPhone is
as reliable as your Internet connection. Wyoming.com's
network exceeds 99.99% up time.
- Q.
Can I use the Internet while using WyoPhone?
- A.
Yes! Thanks to the power of broadband technology,
Wyoming.com can provide you with the ability to
talk on the phone and surf the web at the same
time.
- Q.
Are WyoPhone calls routed across the Internet?
- A.
Yes. Wyoming.com keeps the calls on our private
broadband network if the call is going to another
Wyoming.com WyoPhone. If it is going to a non-WyoPhone
user it remains on our network until our switch
delivers the call to the PSTN (public switched
telephone network) that will handle the receiving
call. Calls are just as secure with WyoPhone
as with any other telephone provider.
- Q.
Is the sound quality clear with WyoPhone?
- A.
You bet! Our communications network transmits a "clean" signal with less noise and distortion than many analog networks. Noise is essentially screened out of the signal so you get crisp, clear sound.
- Q.
Can I use my fax machine?
- A.
We do not recommend doing so, but you may attempt it. Fax transmissions are technically much different than voice or date traffic and thus fax is not reliable over any VoIP network today.
- Q.
How is WyoPhone's Voicemail better than my answering machine?
- A.
Take your voicemail service to the next level. By default unanswered calls will forward to your voicemail box. You can listen to your voicemail messages from your WyoPhone at home, you can access your voicemail by dialing your phone number from any other phone, or you can have your voicemail messages sent to your email as sound file attachments so you can listen to them from any computer with Internet access.
- Q. Premium rate calls (900 numbers)?
- A.
WyoPhone does not allow calls to these numbers at this time.
- Q. Can I make International
calls using WyoPhone?
- A.
We are only able to place calls to the Continental United States and Canada at this time. However, we do plan to offer this feature at a later date. In the mean time, you can purchase a calling card or make operator-assisted long distance calls.
- Q. How do I make Operator-
assisted calls?
- A.
Simply press [0] from the dial tone on your handset and you will be connected to an operator to assist you. Please note that additional charges will apply.
- Q. Can I access directory assistance - 411 calls?
- A.
Yes. It works just like a normal call to 411. Additional charges may apply.
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 High
Speed
Internet Access
Fixed Wireless and DSL Broadband is available
in communities throughout Wyoming. Fast,
reliable, affordable and convenient.
Go
Here
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 WyoPhone
Pricing
Get unlimited calling to the US and Canada for $29.95/month with a valid Broadband contract. Enjoy the flexibility
and advanced features with no contract terms
required. Sign-up and start saving
on your phone bill!
Learn More
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 WyoPhone
Equipment
Our ATAs let you share your high-speed
connection with your existing telephone
and turn your Internet connection into
a high-quality, high-value telephone service!
Learn
More
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