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Rich Web Mail
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1 Technical Requirements
2 Accessing your Web Mail
3 Enabling/Disabling Rich Web Mail
4 Web Mail Features
5 Navigation Pane
6 Inbox
7 Address Book
8 Rich Web Mail Folders
9 Searching for Messages
10 Options
11 one_storage - New Feature

10 Options

Options Page

10.1    To Access the Options Page

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Click on the Options link located in the upper right hand corner menu

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10.2    Personal Information

This section allows you to update your personal information for the account only.  This information is not available to recipients of your email.

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10.2.1 Updating your Personal Profile

Your personal profile is used for billing and account ownership verification.  We recommend you update this information as needed.

To update your personal information:

  1. On the left navigation bar, click Options.
  2. Click the Personal Profile link. The information entered at the time of your initial email account sign up populates most of the fields.
  3. Update the required fields, where the required fields are indicated by an asterisk (*).
  4. Click Save.

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10.2.2 Changing your Password

We recommend that you change your password periodically.

To Change your password:

  1. On the left navigation bar, click Options
  2. Under the Account Management section, click the Change Your Password link.
  3. Enter current password [your current password], then type new password [your new password].
  4. Enter your new password twice to check if the spelling is correct.
  5. Click the Change Password button.

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10.3    Mail Handling Preferences

This section contains the features which will allow you to set your mail handling preferences.

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10.3.1    Email Forwarding

You can forward all your email to another email address and optionally keep a copy in this mailbox too.
 
Choose a forwarding option

  • Do not forward any new messages
  • Forward all new messages to the email address(es) below
  • Forward all new messages to the email address(es) below and save a copy in this mailbox

  
Enter one or more email forwarding email addresses separated by commas.  For example; you@example.org for a single email address and you@example.edu, bob@example.com for a multiple email address entry.

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10.3.2    Auto Response

This feature will send a custom message in response to all email that you receive for the duration of time that you specify.  Also, your senders will only receive one notification in a 24 hour period.  Therefore they can freely email you without constantly receiving your auto response message.  
  
To turn off Auto Response:

  1. Select the radio button Turn off Auto Response

To turn on Auto Response:

  1. Select a Start date
  2. Select an End date
  3. NoteAuto Responses will be sent until the end of this day.

  4. Under Subject, enter the subject line for your message
  5. Under Message, enter the body of your message
  6. You have the option to save all incoming mail in your Inbox.
  7. Select Yes if you wish to save all incoming mail in your Inbox.
  8. Select no if you if you would like all email to be rejected until the end date specified.

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10.3.3    Check External Mail

You can read e-mail from your other accounts (work, home, etc.) if your service provider or company provides a POP server.

You must enter the following information for your external account:

  • POP Server Hostname
  • POP Server Port 
  • POP Account Username 
  • POP Account Password

Note:  Check External Mail does not currently support SSL or IMAP accounts.

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10.3.4    Email Rules

Email Rules route messages to the designated folders and can be used to approve or block senders based on advanced criteria.

To view Email Rules:

  1. Click the Options link.
  2. Click the Email rules link.
Note: If you do not have any rules set up there will be none listed on the page.

To Create a rule:

  1. Click on Create a New Rule or New Rule button
  2. Name the rule (optional)
  3. Select the Condition(s) of the rule
  4. Select the Action(s)
  5. Click on Save

To Edit a rule:

  1. Next to the email rule you want to edit, click the Edit icon
  2. Make the required changes, then click the Save button

To Enable/Disable a rule:

  1. Edit the rule by clicking on the Edit icon
  2. Enter a check mark in the Disabled box (located in the upper right corner)
  3. Make the required changes, then click the Save button

To Remove a rule:

  1. Next to the email rule you want to remove, click the Remove icon (red icon with an X).
  2. A box will pop up asking you to confirm that you want to remove the rule.  Click OK.
  3. Make the required changes, then click the Save button

To Edit the order of the rules:

  1. Next to the email rule you want to move, click the up or down arrow icon.

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10.3.5    Email Notification

You can set up your mailbox to notify you when a new email is received. You can receive notification on another mailbox even when you are not logged on to your account.

To set up mail notification:

  1. On the main navigation bar, click Options.
  2. Click Email Notification.
  3. In the “Receive a notification of new mail at this address” field, type the address of a second email account. Leave the field blank to disable the feature.
  4. Specify a preference for the “Receive no more than one notification every” field. The options are one hour, four hours, or one day.
  5. Click the Save button.

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10.3.6    SpamShield

SpamShield features powerful tools to block junk email.  Your account may have either SpamShield Lite or SpamShield Pro.  To learn more about this feature and its use, please review the SpamShield section.

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10.4    Additional Options

Some of the features in this section may not be available for your account type.

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10.4.1    Checking your messages with Email Clients

Send and receive (POP) email with your favorite email software.  To learn more about this feature and its use, please review the Email Client section.

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10.4.2    Shared Address Book (only available for Business Mail)

This link will provide you with step by step instructions on how to setup Outlook or Other Software to access the Shared Address Book for your domain.

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10.4.3    Customizing your Signature

This feature will allow you to customize your signature which you can append to all of your outgoing messages.

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10.4.4    Preferences                       

You may customize your time your messages in this section.  The following are the preferences you can change.

  • The Name you would like displayed on the From line
  • The Reply To address you would like to use for outgoing messages.  Most email programs will automatically reply to the Reply to Address if it’s different than the From address.
  • The form of Forwarded messages.  Choose Inline to forward contents within the body of your message, or Attachment to forward content in its entirety.
  • Auto Complete On or Off .  AutoComplete suggest contacts from your Address Book
  • Preferred Text Editor.  The Rich Text Editor features document styles like a word processor, while the Plain Text Editor creates messages readable by most any email program
  • Default font for your Rich Text Editor
  • Save Sent Messages On or Off.  Sent messages are saved in your Sent folder, which can be automatically synchronized with other email programs that use IMAP
  • Time Zone, Date Format, and Time Format
  • Amount of messages you want to see at a time when viewing a folder when using Classic Web Mail
  • Navigation from after moving or deleing a message
  • Auto-save draft option which saves messages every minute

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10.4.5    Changing the Forwarding Mode

This will change the method emails are forwarded
Choosing Forwarding as an attachment

  1. Select Options
  2. Select Preferences
  3. Under Forwarding Mode, select the radio button next to Attachment

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10.4.6    Choosing Inline Forwarding
  1. Select Options
  2. Select Preferences
  3. Under Forwarding Mode, select the radio button next to Inline

Please remember to save your changes by selecting the Save button

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10.4.7    Changing the Default RTE Font

In the Rich Text Editor, you can choose a default font and size
Choosing a default Rich Text Font

  1. Select Options
  2. Select Preferences
  3. Under Default RTE Font, select the font type and size from the menu.

Please remember to save your changes by selecting the Save button.

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If you need assistance, please contact Customer Support:
800-588-3304   Support Email


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